Everything is made to order, just for you. That means we can't accept change-of-mind returns or size swaps, so please check the size chart on each product page before you order.
If something's wrong
If your order arrives damaged, misprinted, faulty or isn't what you ordered, email support@soldseparately.store within 30 days of delivery with:
- your order number
- a photo of the problem (and the label, if it's the wrong item)
We'll reprint and resend it, or refund you, at no cost to you. You won't need to send the item back unless we ask.
Refunds
Approved refunds go back to your original payment method, usually within 5–10 business days.
Cancellations
Because printing starts quickly, we can only cancel an order if you email us within 12 hours of placing it.
Your rights
Nothing in this policy limits your rights under the Australian Consumer Law. If a product has a major problem, you're entitled to a replacement or refund.