FAQ

How long does shipping take?

Every piece is printed to order. Production takes about 3–7 business days, then delivery takes about 7–10. Most orders arrive in about 10–17 business days, and you'll get tracking by email when it ships. Full details on our Shipping page.

How much is shipping?

Free on Australian orders over $150. Otherwise it's calculated at checkout based on where you are.

Do you ship internationally?

Yes, to most countries. If we can reach you, your country will show at checkout. Duties or import taxes may apply outside Australia.

How do the sizes run?

Most pieces are boxy and oversized on purpose. Every product page lists the chest measurement (laid flat) for each size. Measure a piece you already love and match it. Not sure? Email us your height and usual size and we'll help.

What are they made of?

Heavyweight everything. Hoodies run from 350 to 420gsm and tees from 230 to 400gsm, depending on the piece. Exact fabric is on each product page.

Can I return or exchange?

Because everything is made just for you, we can't take change-of-mind returns or swap sizes. If your order arrives damaged, misprinted or wrong, email us within 30 days with a photo and we'll replace it or refund you. Your rights under the Australian Consumer Law always apply. See our Returns page.

How do I care for it?

Wash cold, inside out. Tumble dry low or hang dry. Don't iron the print.

Do I get the figure?

No. The figure is sold separately. (It's not sold at all.)

Still need help?

Email support@soldseparately.store or use the contact page.